FAQs

Our focus is always on the shooter with his sport equipment.

Therefore, at SIUS everything always starts with the goal of the shooter, the target. To visualize the performance of the shooter, control units, monitors or even computers are available.

Therefore always start your search at the target you need for your sport.

We are available 24/7 by email support@sius.com

During office hours, you can also reach us by phone at +41 52 354 60 44
- Unfortunately, a busy support line cannot be recognised by the ring tone. Please wait until you hear the answering machine. This will give you further information and the opportunity to leave a message. We will be happy to call you back.

We appreciate it very much, if we receive before the call an email with all important information.

Please see SIUS Worldwide for your local dealer.

You can get help by email, phone ore PC remote access. In order to help you quickly and purposefully we needed so much information about your range and the problem as possible.

Please see the document Support request as docx and pdf to get an idea, what information are helpful for us.

Manuals and tutorials of various topics are available here

After sending an e-mail with a detailed issue report to Support and a remote session will become necessary, the supporter will instruct you to download the pcvisit Client-Module or TeamViewer QuickSupport.
We prefer remote sessions in the morning. This gives us enough time for the session.

Software updates are available free of charge from our Download Homepage and can be installed freely.

Costs are only payable if you have the update carried out by a SIUS technician via remote maintenance or on site.

Webinars (online courses) are held at regular intervals. After filling out the form Course Information you will be informed about upcoming courses.

Our PC programes work under the operating systems Windows 10 and newer. S-mode is not supported in any version. Other Microsoft operating systems and MacOS are not supported by SIUS.

The minimum PC / Laptop requirements are:

Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor
Working Memory: 4 GB or more
Drive Memory: 128 GB or more of available storage space
Display: 1920x1080 Full HD resolution

To report an issue please use our Forms. We recommend to upload also picture/videos to illustrate the issue. To upload picture/videos a Google account is required.
- If you have uploads, please use this Form - recommended!
- If you have no uploads or no Google account you can use this Form.

To report an issue of a Jordan 6 LOMAH range please use our Forms. We recommend to upload also picture/videos to illustrate the issue. To upload picture/videos a Google account is required.
- If you have uploads, please use this Form - recommended!
- If you have no uploads or no Google account you can use this Form.